DCIS - Past Performance

PAST PERFORMANCE

Department of Labor - IT Security Analysis/Security Policies/Security Methodologies

DCIS provided the Department of Labor with security methodologies for their IT Department, utilizing tools and methodologies of preventing firewalls, web, telecommunications detection and intrusion of security violations for the Department of Labor. DCIS provided experienced support personnel to execute the agencies mission as it relates to its security policies, including security training, certification and accreditation, contingency planning, risk assessments, incident detection and handling, and vulnerability scanning.

Database Conversion and Administration:

DCIS provided onsite Oracle and SQL Server database administration support to the District of Columbia Office of the Chief Technology Officer (OCTO). The project entailed the support of several DC city applications in addition to support of databases that have historically been

supported by outside District agencies for internal applications. It is expected that this project will result in DC Government agencies receiving improved service levels and reduced costs, as well as maintaining high levels of service on all supported relational database systems and related applications.

Specifically, DCIS provided high-level Oracle and SQL Server Database Administration and Management personnel. They performed database design services as well as administration and modification of legacy databases.

Help Desk Operations:

DCIS is currently providing IT Help Desk Support services to several state and local government agencies including the District of Columbia; Cities of Philadelphia, Reno, Atlanta; Prince Georges County, Maryland; and the States of Nebraska, Virginia, Ohio, South Carolina, and Florida.

DCIS is a recognized leader and has a significant level of experience in Call Center/Help Desk management and support services. Our project team most recently completed the Harford County call center that included the implementation of e-REACT which is a software solution. The solution is a high impact Citizen Relation Management (CRM) system that provides a single point of contact enabling citizens to interact directly with their government. The functionality of the solution is invaluable for maintaining constituent satisfaction. The basic features of the solution, is to collect and manage citizen service request and route that service request for resolution, and reporting.

Across the breadth of our other projects, DCIS is providing help desk support in three principal areas:

1. DCIS provides office automation specialists in support of migrating workstations to Microsoft Outlook as the principal E-mail and calendaring tool of choice.

2. DCIS provides senior level program managers to manage IT projects. This includes a seat management and the consolidation of mainframe computer centers. The scope of services for this area includes:

Plan and manage the survey of existing assets and processes pertaining to seatmanagement
Survey the market for best practices in seat management applicable to the customer.
Develop a model scope of work for seat management services
Develop a plan for phasing in the seat management across agencies
Develop a Proof of Concept plan and implement a proof of concept test demonstrating seat capabilities
Develop pilot project and implement
Perform liaison function with agency representatives informing them of the seat management approach and soliciting their input and buy-in
Analyze the available funding and identify future additional funding and funding strategies
Implement an approved seat management plan
Report on project using project management reporting standards.

3. As a major team member, DCIS can provide networking and telecommunications support, physical security and inventory control, and network enterprise planning. DCIS provides the following services:

Networking Management and Support
Countywide Network LAN/WAN Planning
Disaster Recovery (planning and implementation)
Data Processing Physical Security and Inventory Control
PC Maintenance (microcomputer and associated peripherals)
Software Support (operating system and applications)
System Installation (initial site and relocation)
Training.

Data Migration and Integrity Support:

DCIS supported the Office of Information Technology within the DC Government by performing systems testing, developing systems standards, designing systems and managing the database in preparation for full life-cycle migration of data to a client-server platform. DCIS analysts captured requirements, facilitated planning sessions, and managed stakeholder expectations. DCIS designed the system to be consistent with industry best practices for architecture, DC Government policies and procedures, the Privacy Act, PDD-63, and compliance with the FEAF. DCIS ensured that the data migration preserved the integrity and security of the information stored in OIT databases. DCIS provided regular briefings to the OIT on the status and design considerations for the full life-cycle migration.

Arlington, VA Government Center

DCIS provided the level of support as described above, and in addition provided specific services in the following areas:

• VSE Systems Programming ñ installation testing and maintenance to operating systems software. Preparation of both operations and user documentation. Monitored system performance and provided administration support including problem determination, system tuning, configuration, and capacity planning.

• Also provided system administration support, including problem determination, system tuning, configuration, planning and installation with the following skill sets:

AS/400 Systems Programming
AIX Systems Programming
MS-NT Systems Administration/Programming
MS-SQL DB Administration
Oracle DB Administration
Datacom DB Administration
Information System Security Analysis

Altogether, this experience and knowledge has allowed us to become familiar with our state and local clients needs and requirements for Call Center/Help Desk support services.

Data Migration and Integrity Support:

Network Support Services:

DCIS provided support services in the District of Columbia governmentís Unified Communications Center (UCC)/ DC Net Project. The project team provided the necessary personnel, insurance, permits, and services, as necessary to support the District in the performance of duties as the Projectís DC Net municipal area network (MAN) design and

implementation. These services included, but were not limited to: providing project scheduling services, conducting needs analysis, identification of system functional requirements, analysis of transport and distribution technologies, evaluation of vendorís products, performing trade studies, presentation of analysis findings, preparation of conceptual and final systems design documents, and preparation of ìbid readyî specifications for MAN systems. The project team also provided support for the installation; testing and training for newly installed network equipment.

The team provided the stability and core set of talents to perform technology assessments for the backbone and distribution components of the DC Cable Net, performed detailed design, and the implementation of the Cable Net Municipal Area Network. Specifically, the team was responsible for supporting the following tasks:

Assessment of technologies for backbone and distribution systems
Prepare system design documentation and specifications
Prepare and edit technical documentation, briefings, reports and deliverable items
Provide support for the installation, integration and test of MAN systems
Define configuration management and provisioning policies, standards, requirements, and processes
Define monitor and control protocols and interfaces
Analyze and define quality assurance policies, standards, requirements, and processes

DC Network Operations Center

Prior to implementation of the DC Unified Communications Center (UCC), the District was in

need of a short-term NOC solution to provide efficient, secure and reliable network operations.

DCIS provided a highly experienced NOC planning and operations solution to assist the District in developing a detailed plan and technical specification to transition from the current state (at that time) to a state where the NOC would be operational, equipment and personnel in place, criteria, standards and procedure documented, equipment and infrastructure well balanced, network traffic optimized, security well-established and the network was in a 7x24 reliable state that enhanced scalability and maintainability.

State-Level Consumer Systems Implementation:

DCIS supported the development and implementation of a new $7 million state-of-the-art Motor Vehicles Information System (MVIS) for the District of Columbia (DC). DCIS provided project management and project control support for the Independent Verification and Validation effort. As Integrator, DCIS coached DC Government MVIS development team through the process of developing an architecture consistent with the principles of the TEAF. DCIS facilitated planning and design sessions with MVIS stakeholders, captured documentation on the DC Government Enterprise Architecture Direction (policies, strategic plans, principles, enterprise roadmap, etc.) and Accomplishments (transition strategy and forecasts), defined goals and objectives, and provided oral and written feed-back to the MVIS development team on design deliverables. DCIS prepared briefings, materials and presentations, and minutes of planning sessions for the

MVIS project team to ensure that DC Health and Human Services objectives are adequately coordinated across the MVIS project team.

Hardware Installation and Support:

USAID

DCIS is currently providing assistance through GSA to USAID. The project team supports GSAís interest in: creating an enabling policy environment, creating a sustainable Internet Service Provider Industry, and enhancing user applications for sustainable development in support of the program goals and objectives. DCIS provides project management support of Regional Associations of IT/Telecommunications Regulators in Africa. Specifically, this effort includes:

Technical Support including coordination of equipment installs, service level agreements, and training
Provide and Maintain an Equipment Clearing House
Certify specifications of the equipment to ascertain Pentium II and above capability
Liaise with the equipment donating companies
Liaise with the USAID/Missions on identification of recipients
Liaise with the USAID/Missions on receiving and inspection of equipment
Provide support to install and maintain the equipment

The team has worked closely with the Cisco Networking Academy to help increase the human capacity in the area of high tech in Africa. In support of the Cisco Networking Academyís desire to expand the network into secondary cities across Africa, DCIS continues to provide CISCO services to expand the scope and scale of the Cisco Networking Academy Program in the region. The team will implement the expansion program for the 70 new Cisco Academies. To this end, the team coordinates a team in each country that installs the equipment and trains staff.

Data Center Operations and Support:

DCIS provided professional services in support of the US Courts Data Center host systems installation and support. The team was comprised of highly skilled systems programmers, systems analysts, systems engineers, DBMS and Data Communication Specialists with a wealth of experience in the following areas:

Application Development
Conversions
Systems/Software Programming
Training
Network Support
Management Consulting

DCIS provided full-time onsite technical support knowledgeable with MVS/ESA operating systems and hardware and the utility software. The team was responsible for tasks such as:

Software installation, maintenance and tuning
System and DASD capacity planning and configuration
Network planning, configuration, design, problem determination and analysis
Advice and guidance on new and improved systems software
Performance and capacity planning
Software tuning
Maintenance of release levels and installation of updates
Management and feasibility studies
Systems conversions to facilitate customized applications
Installation, support, analysis of hardware and software compatibility
Database management and system optimization
Knowledge and problem determination within multiple protocols

Creation of Training Materials and Training Delivery:

The USAID Global Information Infrastructure (GII) Gateway Project is the core element for

implementation of Empowering Africans in the Information Age. The purpose of this program is to increase access of African countries to information on the Internet and other GII technologies which the Africans can use to promote sustainable development activities, and to make new technologies more accessible, transferable, and manageable to help transform the economic and social structure in sub-Saharan Africa and support the fast-paced sustainable development. USAID has tasked DCIS with providing the technical services and information technology services in support of its programs throughout sub-Saharan Africa.

DCIS has provided both logistical support and technical support for demonstrations, exhibits, and workshops for key African government officials, businesses, trade and agribusiness associations throughout East and Southern Africa. These events have been well received, and supported the goal of getting the Internet into the hands of African governments and the African private sector. DCIS creates seminar and training materials, sets up networking and connectivity, arranges for speakers and trainers, and provides logistical support for these activities.

DCIS planned, developed and implemented a regional ICT strategy development workshop for the USAID field offices located in the Eastern and Southern Africa Region. The workshop was held June 3-5 at the REDSO office in Nairobi. The purpose of the workshop was to introduce missions to the ICT strategic planning process and to share lessons learned among various participating missions. The workshop was very successful and each mission left with a plan of action for future activities towards the development of an ICT Strategy. 36 participants from 14 different missions attended the workshop.

DCIS has provided extensive support to efforts to strengthen the regulatory environment in Africa. USAID requested that DCIS develop--in close coordination with the U.S. Federal Communications Commission (FCC), International Trade Union (ITU), Telecommunications

Regulatory Association of Southern Africa (TRASA), and other program partner organizations--a series of specialized training programs, study tours, and capacity-building workshops targeting high-level African telecommunications regulators.